Trusted by over 1600 companies across 60 countries
Out of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time.
Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.
Create a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience.
Whatever your business needs, Ameyo can deliver. Ameyo solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency.
Ameyo self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in their choice of channel from the assistance of other touch-points.
Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.
Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns with a combination of predictive dialer, power dialer, and Ameyo PACE.
With Ameyo, customer context is continuously maintained and updated, across transfer between different agents and service escalations enabling seamless conversations and a better experience throughout customer journey.
Ameyo CRM simplifies agent-customer interaction and helps businesses increase productivity through increased cross-selling, service customization, and customer retention.
Ameyo provides the supervisors with tailored dashboards to have a clear view of their contact center KPIs leading to better workforce scheduling & forecasting in order to deliver highest level of customer service.
With increasing cost pressures in the industry, Ameyo advantage enables us to keep our technology costs low. At the same time, the ease with which we get our process flows implemented or modified on the same platform extends our capabilities to address previously untapped markets"