Interactive Voice Response (IVR) allows organizations to interact with customers through voice and DTMF tones via keypad without human assistance. This enables the organization to function customer servicing after office hours, thereby bringing in a enterprise level standards of business communication.
AMEYO Interactive Voice Response (IVR) solution enables you to provide self service capabilities to your customers. It allows you to:
Record every missed customer call, and request for a callback
Easily scale up depending on the requirement, from hundreds calls per day to thousands and millions of calls per day
Get your applications up and running more quickly
Always available to provide customer assistance even after business hours.
Allows agents to address customer issues on the fly.
Get access to daily, weekly, or monthly web-based reports on IVR performance, allowing you to optimize the solution efficiently.